At Get Well Labs, we strive to provide the best possible service. We understand that sometimes plans change, and you may need to cancel or reschedule your health test. This policy outlines our approach to cancellations, refunds, and rescheduling.
1. Cancellation Policy
Cancellation Before Test Appointment:
48 Hours Prior: If you cancel your test appointment at least 48 hours before the scheduled time, you are eligible for a full refund of the test fee.
24-48 Hours Prior: If you cancel between 24 and 48 hours before the scheduled time, you will be eligible for a 50% refund of the test fee.
Less than 24 Hours: Cancellations made less than 24 hours before the appointment time are not eligible for a refund.
Cancellation by Get Well Labs: In the rare event that we need to cancel your appointment due to unforeseen circumstances, you will be offered the option to reschedule or receive a full refund.
2. Rescheduling Policy
Rescheduling Before Test Appointment:
24 Hours Prior: You can reschedule your test appointment without any penalty if you do so at least 24 hours before the scheduled time.
Less than 24 Hours: Rescheduling requests made less than 24 hours before the appointment will incur a nominal rescheduling fee.
3. Refund Policy
Eligibility for Refund: Refunds are processed based on the cancellation policy outlined above. Refunds will be issued using the original payment method within 7-10 business days from the cancellation date.
Non-Refundable Situations:
If the test has already been conducted.
If the cancellation is made after the sample collection has been initiated or completed.
Any charges incurred by third-party service providers (e.g., payment processors, logistics partners) may not be refundable.
4. How to Cancel or Reschedule
Contact Us: To cancel or reschedule your appointment, please contact our customer service team at [Insert Contact Information] or email us at [Insert Email Address]. Provide your booking reference number and details of the appointment.
Confirmation: Once we receive your request, we will process the cancellation or rescheduling and send you a confirmation email.
5. Special Conditions
Medical Emergencies: In case of a medical emergency or unforeseen circumstances, please contact us as soon as possible, and we will do our best to accommodate your situation.
Discounted Tests and Packages: Please note that special conditions may apply to discounted tests or packages, and these may not be eligible for cancellation or refund.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the effective date.
7. Contact Us
If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:
Get Well Labs Phone- +91 8700051187
Address: Shop No. LGF-05, Eldeco Arcadia Shopping Complex Sec-P1, near Eldeco Green Medows, Greater Noida, Uttar Pradesh 01204336272
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